Terms of Sale
Delivery times
Products may have different delivery times based on type and quantity. The simplest products are delivered within 10 days of ordering while the more complex ones such as upholstered furniture and tables have waiting times that can reach 60 days from ordering. In any case, delays may accumulate, mainly due to the period of the current year (August and December) or to events external to the company.
In all cases, delivery times are only an indication and it is possible that the times may be different from those reported.
Returns and Refunds
- In order to receive a refund for the product, you must write an email to shop@anonimacastelli.com in which you must provide the following information:
- Buyer's name and surname
- Order number
- Item for which refund is requested
- Photos certifying the condition of the item for which the refund is requested
- Subsequently, the case will be evaluated internally to verify that the conditions for the refund of the item exist.
- If these conditions should occur, the item will have to be returned, which is free for the end customer and is paid by Anonima Castelli.
- The return shipping fee for the item is non-refundable.
- Once the return has been made and the goods have been carefully checked to ensure they correspond to the photos provided by the customer, the refund will be made via the payment method selected by the end customer (Paypal, Credit Card, IBAN)
Transport
Transports, related to the order placed by the end customer within the site www.anonimacastelli.com are at the expense of the end customer. Transport is free for orders over 500.00 Euro and only for some product categories.
In any case, orders arriving from non-EU countries, such as Switzerland, Norway, Bosnia and Serbia will always be subject to payment and borne by the end customer.
Rates are modulated based on location, distance and quantity of items ordered. It is possible that rates change based on location even within the same country (eg Sicily, Balearic Islands, etc.).